Consistently delivering quality products and services to customers is the sign of being a matured organization. Though not impossible, the task of achieving consistent quality is extremely challenging, considering the fact that it is difficult to define, measure, and control the quality of the software.

vCentric offers array of model specific Quality Consulting Services that includes:

  • Implementation consultancy on ISO 9001:2000 series of standards 

  • Process Improvement Initiatives through Integrated Capability Maturity Model (CMMi)

ISO 9001:2000
The ISO 9001:2000 series of standards is a set of generic standards for quality management published by International Organization of Standardization (ISO). These standards can be applied to any organizations regardless of its size or Industry. It can help both product and service oriented organizations in achieving standards of quality. These standards are process-centric-they are concerned with how the organization defines and manages its process.

Currently, National Standards bodies in over 153 countries support ISO 9001:2000. This makes it one of the most popular quality standards.
The decision to implement ISO 9001:2000 standard may be taken to achieve the following goals:

  • Improve organization productivity and efficiency 

  • Improved quality (as measured by defects)

  • Improve organization productivity and efficiency

  • Improved quality (as measured by defects)

  • Enhance customer satisfaction 

  • Preferential treatment and Repeat Business

  • Reduce costs

  • Increase confidence of the customers in your production system 

  • Encourages and motivates people within the organization 

vCentric provides consultancy for ISO 9001:2000 on the following:

  • Initiating Action Plan for ISO implementation

  • Establish Quality group 

  • Train all employees on ISO 9001:2000 model at various levels

  • Conduct process and documentation training for the process engineering team of your organization. 

  • Developing and Implementing the QMS 

  • Define the structure of Quality Management System (QMS) 

  • Gather input required for developing the QMS 

  • Develop the Quality Manual

  • Develop process, policy and other components of the QMS

  • Review the QMS 

  • Conduct pilot implementations in functions and selected projects

  • Release the QMS

  • Train staff on QMS and concepts required to implement the QMS

  • Internal Assessment of the Implementation 

  • Train internal auditors

  • Plan and conduct internal audits

  • Conduct management reviews

  • Use internal audit report and other input to fine tune the QMS documentation and its implementation. 

Software Process Consulting Services

  • Process model selection/identification of process improvement areas

  • Process definition

  • Process implementation and training

  • Process measurement & analysis program

  • Process demonstration and audit services

  • Software quality assurance & testing services

  • Enterprise project office tool implementation

Process Improvement Methodology
vCentric adopts a four phase approach towards delivering an integrated software improvement service to its clients. Each phase has well-defined objectives with the entry and exit criteria documented in the overall software improvement project plan. This ensures that the process improvement project remains focused towards delivering tangible business benefits to the client.

Phase I: Process Discovery 
Aimed at systematically planning the software process initiative of the client organization 

Phase II: Process Definition
Aimed at facilitating process definition & building process awareness within the client organization

Phase III: Process Piloting
Aimed at validating and fine-tuning the processes before going in for organization-wide deployment

Phase IV: Process Deployment
Aimed at institutionalizing the new/enhanced processes in the client organization

 
 

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