vCentric - Whizible

Whizible – Portal Based support

vCentric offers Help desk and Support services for all the technology solutions that it provides through a web based tool – Whizible.

Whizible SEM is an enterprise wide Services Execution Management solution for enterprises that strive to execute distributed and remote projects and specifically to meet the needs of Global Services Delivery Organizations.

Whizible SEM facilitates collaboration between multiple teams while putting structured project management practices in place. It provides accurate, real-time information on the status of programs and projects, ensuring successful completion and customer satisfaction.

Whizible SEM enables the management to track the expense happening in each unit for a better prediction of cash flow in the organization. Whizible SEM ensures optimization of the key components of a knowledge organization – resource skills and knowledge repository.

Features

Dashboards that can be configured by each user.
Role based access control, incorporating organizational and reporting structures.
Query, formula and report builder which give the user complete flexibility to access information in the desired format.
Fully web based data capture and delivery with thin client implementation.
Includes a number of standard graphs and reports that cover a large number of business activity situations.
Comprehensive application composed of 11 modules - Projects, Processes, e-Dashboard, Timesheet, Billing, Configuration, Resources, Reports/Metrics, Issues,
Helpdesk, Knowledge Management
Supports multilingual user interfaces.

Benefits:

Proactive information leading to better compliance of project schedules.
Improved collaboration between teams and functions within your organization.
Improved customer satisfaction, resulting from improved visibility that can be provided to customers.
Ability to take decisions based on real data captured at the point of its generation. This data would be available in real-time, and in formats that are suited to your requirements.
Reduced administrative overheads, as critical resources spend less time in data collation activities.
Availability of time sheet data for all resources, enabling billing. Whizible SEM timesheets provide data for both Time & Material, as well as Milestone based billing.
Optimization of human resources efforts and skills, leading to top line benefits.
Improved resolution of bugs and issues, as these can be tracked from their point of capture, assignment to responsible persons and up to their resolution.
Ability to track metrics required for process management, and a framework for CMM Level 5 requirements.
Ability to manage knowledge assets, including reusable components and knowledge articles.
Better management of help / support requests and computation of Service Level Agreements.